Support

We usually reply within a few days

Need a hand? Email hello@pixelandpocket.com. For a bug, it helps to say which iPhone you have and what happened.

My purchases are missing after reinstalling

Open the Shop tab and tap Restore purchases. The Golden Purse, Pal Hoods and the Starlight Style come back on any device signed in to the same Apple Account. Coins are kept on the device, so coins bought before the app was deleted can't be restored.

How do I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

Can my child buy things by accident?

Every purchase goes through Apple's own payment screen, which asks for Face ID, Touch ID or the account password. To approve every purchase yourself, turn on Ask to Buy in Family Sharing, or limit purchases in Screen Time. A purchase waiting for approval is added to the game once a grown-up says yes.

Will my progress move to a new iPhone?

Progress is saved on the device, so it usually comes with you if you set up the new iPhone from a backup of the old one. Shop unlocks can always be brought back with Restore purchases.

How do I change music, sounds or vibration?

Tap the gear button at the top right of the main menu. You can also change them from the pause menu during a run. Screen shake and the "How to play" tips are in the same place.

How do I start over?

Open settings (the gear), tap Advanced, then Reset progress. This wipes coins, gear, your Keeper level and paths, cleared stages and found pals. Items bought in the Shop, like the Golden Purse, are kept.